Help Center

Yes, we are a cruelty free beauty brand.

Yes, we are 100% vegan.

Due to the nature of our business, Keren Kezia Beauty does not accept returns, exchanges, or refunds. We take full responsibility for any damaged items or goods on our end and we will give our customers full refunds. If we find that we are not negligent, then ALL SALES ARE FINAL.  We encourage all of our loyal customers to communicate with Keren Kezia Beauty via email in order for us to guarantee you with a perfect  shopping experience. Unfortunately at Keren Kezia Beauty, we are not responsible for stolen or lost items.  Once orders have left our Keren Kezia Beauty warehouse, the package is in the care of the postal handler. Customers are required to submit a claim directly with the courier and follow their company guidelines. USPS recommends waiting 14 days before assuming a package is lost.  After 14 days, please call the customer service team of the courier. 

USA customers:

USPS customer service: 1-800- 275- 8777

International customers:  Please contact your local post office near you. 

Please refer to our Refund Policy regarding all refunds.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment methods for goods - we will ship your package within 2-5 business days.

Our support team is always happy to guide you at any step!

Contact us if you have any issues regarding your order. 

customerservice@kerenkeziabeauty.com

Shipping destinations:

We ship both locally and worldwide.

Shipping times:

Local orders take 2-7 business days to be delivered to you and we ship within 2-5 business days.

International orders take 7-21 business days to be delivered via USPS and we ship within the same 2-5 business days.

Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

Orders over $40 will have free shipping.

Orders under $40 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Please refer to our Shipping Policy regarding all shipping.